Frequently Asked Questions

Learn More About Western Pump and the Services We Offer

FAQ: Quick Reference Guide

Select a tab below to see a list of the FAQ sections by service type.

FAQs About Western Pump

Who is Western Pump?

Western Pump specializes in building and servicing fueling and transportation infrastructure facilities. We are the only fully integrated company offering design, engineering, construction, service, compliance, and equipment distribution in the Southwest. Our customers own and operate fuel systems, vehicle maintenance facilities and convenience stores. We have built long-term relationships with our customers based on quality, trust, and integrity.

To learn more about Western Pump, click here.

When was Western Pump founded? What is the company’s history?

Western Pump was founded in 1948 as a service station maintenance company. The company changed ownership twice before 1988, at which point Dennis and Jan Rethmeier acquired Western Pump and further developed the business to include construction, vehicle service equipment, and compliance testing. In 2013, Dennis and Jan retired, and their son, Ryan Rethmeier, became president. Today, Western Pump is a full-service provider for fueling and transportation infrastructure facilities. Western Pump remains a family owned and -operated business with strong, traditional family values interwoven throughout the fabric of the company. 

To learn more about Western Pump’s History, click here.

What is Western Pump’s mission?

Our mission is to exceed customer expectations. We care deeply about our partners’ success and share their sense of urgency. We build long-term relationships with our customers because they know they can count on us. When it comes to providing our customers with the very best service, we abide by a shared mantra: quality, trust, and integrity. 

  • Quality – Quality is not a token word for us at Western Pump. Exceeding customer expectations by delivering exceptional service fuels our passion. A high-quality end product is the ultimate mark of a job well done. And quality that is built to last maximizes our customers’ ROI. That is why we always deliver quality that stands the test of time.
  • Trust – Trust is the bedrock of the long-term relationships we have built with our customers. Our customers know they can count on us. We care deeply about our customers and their success. As such, we try to exceed their expectations. If we ever fall short, we will make it right every time. We instill confidence in our customers and provide them peace of mind. With Western Pump on the job, you can trust the work will get done right.
  • Integrity – Integrity is an essential ingredient for consistent delivery of high-quality work. It is also essential for creating trusted relationships with our customers. We always do the right thing. We are honest, forthright, and trustworthy in all our endeavors. All our employees are respectful, well-trained, and consummate professionals.

What are Western Pump’s licenses?

Western Pump has licenses for construction and equipment installation and maintenance in three states including California, Nevada, and Arizona.

  • California (#673853) Licenses 
    • General Engineering (Class A)
    • General Building (Class B)
    • C-10 Electrical
    • C-61/ D-40 Service Maintenance and Installation 
    • Hazardous Material Waste Removal (HAZ)
  • Nevada (#0057569) Licenses 
    • General Building (Class B)
    • 4-Service Stations 
  • Arizona (#ROC200394) Licenses 
    • L-05 Commercial Service Station Equipment 

What are Western Pump’s core values?

Western Pump has five core values:

  • BE PASSIONATE. Care about our work and take pride in what we do. Nurture each other and those we serve. Promote and implement creative and innovative ideas and solutions. Be proud of our heritage and passionate about future possibilities. Value, promote, and fiercely protect our reputation.

  • EARN TRUST WITH ACTION. Do what we say we will do, ALWAYS! Accept responsibility for our actions, accountability for our results, and ownership of our mistakes. Always do the right thing. Treat others the way we want to be treated. Eliminate surprises through consistent and positive communication.

  • DELIVER EXCEPTIONAL VALUE. Do more with less. Be solution oriented. Focus on delivering outstanding results. Be relentless and driven to execute on the highest standards in everything we do. Don’t just satisfy – aim to delight!

  • BE HUMBLE. View every challenge as an opportunity to grow. Welcome feedback and seek constant learning and improvement. Acknowledge the role of others in our success. Be transparent – share information, share insights, share mistakes, share victories.

  • CREATE SHARED SUCCESS. We are a team: recognize that great things happen when a team comes together with a unified goal. Reward ambition and create an environment where self-starters thrive. Build great relationships with all parties who contribute to our purpose. Exchange knowledge and experience to foster individual and company growth.

What Petroleum industry organizations is Western Pump affiliated with?

Western Pump is an active member of the Petroleum Equipment Institute (PEI). We adhere to PEI safety guidelines and best practices for all our services.

FAQs About How Western Pump Delivers Customer Value

Why do customers choose Western Pump?

As the only fully integrated construction, service, compliance, and equipment distribution company in the Southwest, we have built long-term, trusted relationships with our customers by offering unmatched benefits packages and consistently exceeding expectations.

How does Western Pump provide an unmatched benefits package?

By offering turnkey construction, service, maintenance, compliance, and equipment distribution solutions under one roof, we can guarantee owners and operators an unmatched customer benefits package.

  • Unmatched Convenience: one stop for all your construction, maintenance, and service needs
  • Always Available and 100% Reliable: 24/7/365 service with the industry’s best technicians
  • Exceptional Customer Care: we listen, respond, and are always professional and courteous
  • Reduced Downtime: we guarantee the industry’s fastest response and repair times
  • Long-Term Cost Savings: superior construction, the highest quality equipment, and proactive maintenance help us ensure a lower total cost of ownership

Why does Western Pump have such high customer loyalty?

For over 70 years our mission has been to exceed customer expectations and to build long-term partnerships based on our company culture of quality, trust, and integrity.

  • Quality – Exceeding customer expectations by delivering high-quality results fuels our passion.
  • Trust – Trust is the bedrock of the long-term relationships we have with our clients. Our customers know they can always count on us.
  • Integrity – Integrity is essential for strong customer partnerships. We always do the right thing. We are honest, forthright, and trustworthy in all our endeavors.

What is Western Pump’s promise to their customers?

We care deeply about our customers. We will do everything possible to ensure their success. Western Pump promises to exceed customer expectations by providing unparalleled value and customer care. Our secret to providing the best customer care comes down to accountability and reliability.

  • Unparalleled value
    • Our turnkey offerings give you peace of mind and save you time and money.
    • We guarantee fast response and repair times, reducing your downtime.
    • We use the industry’s best products to maximize your productivity and ROI.
    • Our industry-leading specialty construction teams complete work on time and on budget while delivering a product that stands the test of time.
  • Accountability
    • You can count on us 100%
    • Shared sense of urgency
    • Pride in the quality of our service
    • We always do right by the customer. If we don’t do the job right the first time, we will make it right, no matter the cost.
  • Reliability
    • Best technicians
    • Best equipment
    • Best training
    • Best safety record

How does Western Pump consistently exceed customer expectations?

We care deeply about our customers’ success and share their sense of urgency. We build long-term relationships with our customers by consistently exceeding their expectations. Our customer relationships are built on three critical tenets: quality, trust, and integrity.

  • Quality – Quality is not a token word for us at Western Pump. Exceeding customer expectations by delivering exceptional service fuels our passion. A high-quality end product is the ultimate mark of a job well done. And quality that is built to last maximizes our customers’ ROI. That is why we always deliver quality that stands the test of time.
  • Trust – Trust is the bedrock of the long-term relationships we have built with our customers. Our customers know they can count on us. We care deeply about our customers and their success. As such, we try to exceed their expectations. If we ever fall short, we will make it right every time. We instill confidence in our customers and provide them peace of mind. With Western Pump on the job, you can trust the work will get done right.
  • Integrity – Integrity is an essential ingredient for consistent delivery of high-quality work. It is also essential for creating trusted relationships with our customers. We always do the right thing. We are honest, forthright, and trustworthy in all our endeavors. All our employees are respectful, well-trained, and consummate professionals.

How does Western Pump consistently provide its customers with great value and customer care?

How do we provide our customers with unparalleled service and value? It starts with our relentless focus on excellence in every area of our business.

  • Best techs. Best training. Best technology.We employ the industry’s best technicians. And we have industry-leading training programs to ensure that our techs have the latest skills and certifications. We augment our incredible human resources by giving techs the latest technology and thereby supercharging their productivity. It all adds up to the highest quality service.
  • The Devil is in the Details.We use a comprehensive and integrated approach to effectively manage our workflow across all projects. From start to finish, we focus on making sure nothing slips through the cracks. This approach ensures we complete our projects on time, on budget, and according to spec.
  • Culture is the Glue That Holds It All Together.Our culture is essential for providing unmatched customer service and value. Western Pump is family owned and has always kept traditional family values at the heart of its culture. All Western Pump employees and customers are part of an extended family.

FAQs About Construction

What construction services does Western Pump provide?

As a licensed general contractor in California, Arizona, and Nevada, Western Pump Specializes in building fuel systems and general infrastructure for the petroleum, automotive, and transportation industries. Our delivery methods include construction management, integrated construction management, design/build, and bid/build. Western Pump provides a wide array of specialty and general construction services—everything from a quick, self-performed repair to the ground-up construction of a new facility with a team of subcontractors. No project is too big or too small.

  • GENERAL CONSTRUCTIONWe offer comprehensive general construction services including consultation, engineering, design, project management, permitting, and equipment installation.
  • SPECIALTY CONSTRUCTIONWestern Pump offers a wide range of specialty construction services, including installation of petroleum equipment, electrical systems, and vehicle maintenance equipment. All of our specialty construction services are self-performed.

To learn more about Western Pump’s Construction Services, click here.

What type of construction projects has Western Pump completed?

Western Pump provides a wide array of specialty and general construction services—everything from a quick, self-performed repair to the ground-up construction of a new facility with a team of subcontractors. No project is too big or too small. We have completed construction projects for government agencies, private developers, major corporations, educational institutions, and other general contractors. The list below is just a sample of the types of facilities we have built or remodeled:   

  • Service Stations
  • Truck Stops
  • C-Stores
  • Commercial Fueling Facilities
  • Mission Critical Facilities
  • Vehicle Maintenance Facilities
  • Marina Fueling Facilities
  • Aircraft Refueling Facilities
  • Bulk Terminals
  • Auto Repair Shops
  • Automobile Dealerships
  • Quick Lube Shops
  • Car Washes
  • Compressed Natural Gas Facilities

To learn more about Western Pump’s Construction Projects, click here.

 

 

How does Western Pump ensure successful completion of construction projects?

At Western Pump, there are five key ingredients to the success of our construction projects: 1) safety 2) setting the foundation 3) the right equipment 4) great execution 5) fast problem solving.

  • Safety First
    • As a licensed contractor in California, Nevada, and Arizona, our engineering and construction experts specialize in creating facilities that meet stringent environmental and safety regulations.
  • Set the Foundation
    • We are committed to exceeding client expectations. This is accomplished by developing and confirming precise scope and delivery methods before the project begins. We then implement the client’s vision through the selection of skilled design firms and subcontractors.
  • The Right Equipment
    • We offer a wide range of equipment engineering packages that adhere to current best practices and government regulations. In order to maximize long-term value, we work with our customers to select the custom equipment package that meets their unique requirements.
  • Efficient and Effective Execution
    • Achieving consistency between intended design and final product is paramount to the success of a project. We use a comprehensive and integrated approach to effectively manage project workflow. From start to finish, we focus on making sure nothing slips through the cracks. This approach ensures we complete our projects on time, on budget, and according to spec.
  • Fast Problem Solving
    • With most construction projects, unexpected challenges arise. In many cases, the way the project team responds to these challenges will be the primary determinant of project success. We take pride in being creative and fast problem solvers. We collaborate with our project partners to quickly diagnose the problem, identify potential solutions, and course correct.

What types of construction project delivery methods does Western Pump offer?

Western Pump offers a range of construction project delivery methods designed to meet the specific needs of our customers.

DESIGN/BUILD

    • Summary of Services
      • We manage the entire project from inception, through design, to construction completion. The architect is contracted directly to Western Pump and we maintain total accountability throughout the entire process.
    • Owner/Operator Role
      • This method traditionally minimizes owner involvement in the design and construction process.
    • When to Consider This Delivery Method
      • This method is most suitable for owners who prefer the convenience of a turn-key process.

INTEGRATED CONSTRUCTION MANAGEMENT

    • Summary of Services
      • We assist you with selecting an architect. This method differs from Design/Build in that the architect is contracted to the owner. As with Design/Build, however, Western Pump manages the entire project from inception, through design, to construction completion.
    • Owner/Operator Role
      • The owner is directly involved in the architect selection, project design, and construction process.
    • When to Consider This Delivery Method
      • This method is generally preferable over Design/Build when insurability and liability protection are significant concerns for both the owner and contractor.

CONSTRUCTION MANAGEMENT

    • Summary of Services
      • We manage all estimating, bidding, contracting, and constructing necessary to complete the project per the plans and specifications supplied by the owner.
    • Owner/Operator Role
      • The owner is directly involved in the design and construction process and supplies construction plans and specifications.
    • When to Consider This Delivery Method
      • This method can provide owners with the best value while creating the most collaborative team structure.
    • Fee Structure Options
  • Total construction cost plus a percent to total cost fee, without a maximum not to exceed cap. This is preferable if the plans and specifications supplied by the owner are not entirely complete or are in a state of flux.
  • Total construction cost plus a percent to total cost fee, with a maximum not to exceed cap. This method should only be considered when the plans and specifications supplied by the owner are entirely complete with a very low chance of change.

BID/BUILD

    • Summary of Services
      • The owner contracts with separate entities for the design and construction process.
    • Owner/Operator Role
      • The owner is heavily involved in all aspects of the project, including coordinating the work of multiple contractors.
    • When to Consider This Delivery Method
      • This method is the least popular of our four options, as it generally constitutes a greater financial risk for the owner and is not ideal for creating a collaborative team structure.

 

How does Western Pump handle construction project management?

Achieving consistency between the intended design and the final product is paramount to the success of a project. We use a comprehensive and integrated approach to manage project workflow effectively and ensure that nothing slips through the cracks. This approach enables us to complete our projects on time, on budget, and according to specifications.

Our project managers participate directly in projects by devoting a significant portion of their effort to the development, implementation, and completion of specific tasks. They are also responsible for providing team leadership, job-site security, and quality control. Our project managers continually monitor project schedules and budgets and maintain effective communication with the client. As a result, they work toward our clients’ best interests by minimizing and mitigating potential problems before they arise, exercising cost containment, reducing and eliminating delays, and identifying and exploring alternative procedures and opportunities.

All project costs and activities are tracked and recorded weekly into Procore and our computerized database. Timesheets, budgets, and indirect and direct costs are linked to this database for total cost management. This enables project managers to proactively monitor project costs and schedules and respond as needed.

Western Pump security and quality-control measures ensure the confidentiality, accuracy, and preservation of our records. All project data is backed up on a daily basis.

FAQ’s About Specialty Construction

What type of specialty construction services does Western Pump offer?

Western Pump offers a wide range of specialty construction services, including installation of petroleum equipment, electrical systems, and vehicle maintenance equipment. All our specialty construction services are self-performed.

To learn more about Western Pump’s Speciality Construction Services, click here.

What types of electronic systems does Western Pump install?

  • Power Distribution & Control Systems
  • Switchgear
  • Electrical Conduit & Wire Installation
  • High and Low Voltage
  • Explosion-Proof (Class I, Division I, & II)
  • LED Lighting
  • Electric Vehicle (EV) Charging Stations
  • Point-of-Sale (POS) Systems
  • Fuel Management & Control Systems

What Types of petroleum equipment does Western Pump install?

  • Underground Storage Tank (UST) Systems
  • Aboveground Storage Tank (AST) Systems
  • Fuel Dispensing Systems
  • Submersible Pump Systems
  • Piping Systems
  • Secondary Containment Systems
  • Tank & Continuous Monitoring Systems (AB-2481)
  • Vapor Recovery Systems
  • Fuel Management/Control Systems
  • Fuel Island Canopies
  • Alternative Fuel Systems (E-85, Biodiesel)
  • Diesel Exhaust Fluid (DEF) Systems
  • Fuel Additive Systems
  • Liquified Petroleum Gas (LPG) Systems
  • Fuel Oil Supply and Day Tank Systems
  • Fuel Recirculation & Filtration Systems

What types of vehicle service and garage equipment does Western Pump install?

  • Lubricant Pump Systems
  • Fluid Inventory Control Systems
  • Hose Reel Banks
  • Piping Systems
  • Compressed Air Systems
  • Used/Waste Oil Evacuation Systems
  • Light-Duty Surface-Mounted Vehicle Lifts
  • Heavy-Duty In-ground Vehicle Lifts
  • Mobile Vehicle Lifts
  • Alignment Racks
  • Wheel Service Equipment
  • Tailpipe Exhaust Systems
  • Car Washes
  • Water Reclamation Systems
  • Central Vacuum Systems
  • Workbenches, Shelving, and Parts Storage

FAQs About Service

What repair and maintenance services does Western Pump provide?

Western Pump is committed to minimizing our clients’ equipment downtime and maintaining regulatory compliance. We offer a comprehensive suite of services including break-fix repairs, emergency response, scheduled and preventative maintenance, compliance testing, inspections, fuel cleaning, and more. With a fleet of over 50 service vehicles, our technicians are available 24/7.

To learn more about Western Pump’s Repair and Maintenance Services, click here.

What emergency repair services does Western Pump offer?

Western Pump is committed to keeping your business up and running. That is why we insist on a “first-time fix” policy and provide the industry’s fastest response times. Our expert technicians—who are available 24/7 and are 100% reliable—can diagnose and resolve any problems with your automotive equipment.

To learn more about Western Pump’s Repair and Maintenance Services, click here.

How can preventative maintenance improve business performance?

As Benjamin Franklin said almost 300 years ago, an ounce of prevention is worth a pound of cure. Preventative maintenance can help avoid unexpected business disruptions, improve employee safety, reduce operating costs, and extend the life of your expensive assets. Given the uncertain business environment today, preventative maintenance is uniquely important for essential businesses, like those that support our country’s transportation infrastructure. More and more business owners are realizing the financial benefits of moving from a reactive to a preventative maintenance plan. Learn more about these benefits by reading our blog article about how a smart preventative maintenance program can help maximize business success.

To read the article, please, click here.

What service delivery methods does Western Pump offer?

We offer a broad range of service delivery options to meet your unique needs, including:

  • Time & Materials (T&M) / Break-fix
  • P1 Emergency 4-Hour Response
  • P2 24-Hour Response
  • P3 72-Hour Response
  • Troubleshooting & Repair
  • Scheduled Maintenance
  • Fixed-Price Service Agreements
  • Preventative Maintenance Services
  • Multiple Award Service Contracts
  • Indefinite Delivery—Indefinite Quantity
  • Dedicated Service Technicians

How does Western Pump provide the industry’s fastest response times while delivering on its “first-time fix” policy?

All of our field-service activities are tracked and recorded in real-time through our JONAS Enterprise System. Service orders are transmitted electronically to and from our technicians alongside the relevant forms, pictures, and other site-specific information and documents. Our state-of-the-art dispatch scheduler and GPS routing capabilities enable us to locate our technicians, check truck inventory, and route the right technician for every job. Our compliance technicians utilize JetTrac field-inspection software on tablets to streamline the process by automating workflows, ensuring accuracy, and eliminating human error. These digital tools enable us to take excellent care of each and every customer.

FAQs About Fuel System Service

What type of fuel system services does Western Pump provide?

Western Pump’s fuel system services are designed to reduce downtime, minimize repair costs, improve safety, and extend the lifespan of your most expensive equipment. We offer a comprehensive suite of services that will help keep your business running. With our 24/7 operating schedule and a fleet of over 50 trucks, we keep businesses humming throughout Southern California and Arizona.

We provide emergency repair services and preventative maintenance programs for all fuel system components and equipment. We also offer a wide range of testing and certification services to ensure that our customers remain in full compliance with local, state, and federal regulations.

To learn more about Western Pump’s Fuel System Services, click here.

What are the fuel system repair services that Wester Pump provides?

Western Pump is a one-stop shop for all your fuel system repair service needs. We are committed to keeping your business up and running. That is why we insist on a “first-time fix” policy and provide the industry’s fastest response times. Our expert technicians—who are 100% reliable and available 24/7—can diagnose and resolve any problems with your fueling system. Our repair services include:

  • Meter Calibration
  • Point-of-Sale System Networking
  • Fuel Management Repair
  • Direct Spill Replacement
  • Annular Replacement
  • Bravo Boot Replacement
  • Re-Piping
  • Sump Repairs
  • Spill Buck Replacement
  • Under-Dispenser Containment Replacement
  • Tank Monitor Replacement
  • LED Light Replacement
  • Dispenser Repairs
  • Hanging Hardware Repairs/Replacement
  • Electrical Repairs
  • Enhanced Vapor Recovery Upgrades
  • EMV Ready Upgrades
  • Above- and Below-Ground Conduit and Electrical Repairs/Replacement
  • Tank Integrity Testing
  • Above-Ground Tank Relocation
  • Vacuum Truck Services
  • Aviation and Marine Fueling Systems Repairs/Replacement

To learn more about Western Pump’s Fuel System Repair Services, click here.

What are the fuel system preventative maintenance services that Western Pump offers?

Preventative maintenance is the best way to ensure that your equipment and business stay up and running. Regular maintenance will extend the lifespan of your equipment and maximize its lifetime value. We provide a wide range of preventative maintenance programs. Our inspection and preventative maintenance services include:

  • Fuel Polishing
  • Tank Cleaning
  • Fuel Sampling
  • Dispenser Repairs
  • Hanging Hardware Repairs/Replacement
  • Sump Repairs
  • Spill Buck Replacement
  • Direct Spill Replacement
  • Annular Replacement
  • Bravo Boot Replacement

To learn more about Western Pump’s Fuel System Preventative Maintenance Services, click here.

What fuel system compliance testing and certification services does Western Pump provide?

Western Pump has extensive knowledge of regulatory approval processes to ensure that our customers are always in full compliance. Our technicians regularly receive updated education and training on new environmental rules and regulations. Our trucks are outfitted with the latest testing equipment and spare parts. All permits, test results, and certifications are archived electronically to ensure proper safekeeping and enable clients to access the documents via secure login. Our compliance-testing and certification services include:

  • Air Pollution Control District (APCD) Testing
  • Air Quality Management District (AQMD) Testing
  • Leak Monitor Certification (LMC)
  • Designated Underground Storage Tank Operator (DUSTO)
  • Triennial Secondary Containment Testing (SB-989)
  • Overfill Prevention Testing (OPV)
  • Tank Integrity Testing
  • Underground Storage Tank Compliance Oversight
  • Permit Acquisition
  • Standing Loss Prevention
  • Soil Sampling and Analysis

Why do customers choose Western Pump’s fuel system services?

Western Pump has over thirty years of experience selling, installing, and servicing all of the top brands of fuel system equipment. We care deeply about our customers and will do everything in our power to guarantee their success. Western Pump promises to exceed customer expectations by providing unparalleled value and customer service.

What fuel system service delivery options does Western Pump offer?

We offer a broad range of service delivery options to meet your unique needs, including:

  • Time & Materials (T&M) / Break-Fix
  • P1 Emergency 4-Hour Response
  • P2 24-Hour Response
  • P3 72-Hour Response
  • Troubleshooting & Repair
  • Scheduled Maintenance
  • Fixed-Price Service Agreements
  • Preventative Maintenance Services
  • Multiple Award Service Contracts
  • Indefinite Delivery—Indefinite Quantity
  • Dedicated Service Technicians

How does Western Pump ensure that fuel system repairs are completed quickly and completely?

Western Pump is committed to keeping your business up and running. That is why we provide the industry’s fastest response times and insist on a “first-time fix” policy. How do we do it? All of our field-service activities are tracked and recorded in real-time through our JONAS Enterprise System. Service orders are transmitted electronically to and from our technicians alongside forms, pictures, and other site-specific information and documents. Our state-of-the-art dispatch scheduler and GPS routing capabilities enable us to locate our technicians, check truck inventory, and route the right technician for every job. Our compliance technicians utilize JetTrac field-inspection software on tablets to streamline the process by automating workflows, ensuring accuracy, and eliminating human error. These digital tools allow us to take excellent care of each and every customer.

How do fuel systems accumulate contaminants over time?

All fuel tank systems are vented to allow for filling and dispensing. Venting enables oxygen, water, dirt, and other contaminants to enter the fuel system. Diesel fuel is particularly prone to contamination due to its high viscosity.

Why is dirty fuel bad for business?

Contaminated fuel hurts engine performance, reduces fuel efficiency, and damages vital engine parts. This results in lower vehicle productivity, higher maintenance costs, and shorter engine life. Improper maintenance of your fuel and fuel system can also void engine warranties leading to unnecessary repair expenses.

Does Western Pump offer a fuel quality maintenance service?

Western Pump is a full-service contractor for the petroleum and automotive equipment industries. We offer a one-stop solution for specialty construction, equipment sales, installation, and service. One of the most important services we offer to our customers is a comprehensive fuel quality maintenance service. This service includes fuel sampling and testing, fuel and tank cleaning, preventative maintenance, and ongoing documentation.

What is included in Western Pump’s fuel quality maintenance program?

Western Pump’s comprehensive fuel quality maintenance program includes the following:

  • Fuel Sampling and Testing – The first and most important step in the fuel quality maintenance service is sampling and testing your fuel supply. This allows us to determine whether fuel and tank cleaning are necessary and to develop a custom system cleaning plan tailored to your situation and business requirements. Sampling and testing also allow us to establish a benchmark against which we, and you, can measure our success.
  • Tank Cleaning – Our fuel cleaning process begins with your tank. We remove accumulated waste byproducts that have collected at the bottom of your storage tank, ensuring that once the fuel is cleaned, it stays that way as long as possible.
  • Fuel Polishing/Filtering – Once the storage tank is free of accumulated waste, we run the fuel through a purification system matched to your needs. Our process of advanced filtration removes particulate contamination and moisture accumulation.
  • Fuel Treatment – After the tank has been cleaned and the fuel polished, we treat the fuel with proprietary additive blends designed to maximize the amount of time your fuel system remains clean, while improving the performance of the engines that are fueled by the system.
  • Ongoing Sampling, Testing, and Documentation – We know that your organization cannot afford equipment failures and vehicle downtime. Proactive monitoring and maintenance of your fuel and fuel system is an important way to keep your engines running and minimize repair costs. Western Pump offers routine follow-up sampling and testing to ensure your fuel and fuel system are always in tip-top condition. We also provide documentation of the forensic data from the testing to keep your company compliant with all your engine warranty requirements.

What type of fuels does Western Pump work with?

Our process is effective for all types of engine and equipment fuels, including diesel, gasoline, E10, heating, oil, and biodiesel.

FAQ’s About Fuel Polishing and Tank Cleaning

How often should we sample and test our fuel?

Depending on the type of fuel, tank system, and fuel usage, sampling is recommended at least every twelve months and, in some situations, up to every six months. We can work with you to develop a preventative maintenance strategy that will ensure that the quality of fuel being dispensed is clean when entering the equipment.

How often should the fuel be polished, and the tanks cleaned?

Fuel sampling and testing will determine when fuel polishing and tank cleaning are needed. It is recommended to have your fuel polished at least once per year. Consistently cleaning the fuel will not only keep your engines running well, but will also help reduce the buildup of contaminants in the fuel tank, reducing the need for tank cleaning service.

If I have a built-in fuel polishing/filtration system, do I still need a comprehensive fuel quality management service?

Fuel polishing/filtration systems are a great way to manage the fuel supply in your tanks, but it is only one part of a comprehensive fuel quality management program. These systems will not clean the tank and they do not treat the fuel, which can be an effective way to slow the buildup of contaminants in your fuel system.

What are the proprietary additives that are used to treat the fuel after it is polished?

Blue42 is our proprietary fuel additive. Blue42 uses enzymes, nature’s most powerful catalysts, to redefine the molecular structure of gasoline and diesel. Its all-natural enzymes purify fuel and improve oxygenation during combustion. With cleaner fuel, fuel filter costs are reduced. By improving combustion, abrasive soot and corrosive exhaust gases are reduced, decreasing engine wear by protecting lube oil integrity.

If I use fuel tank cleaners and additives like Blue42, do I still need to clean my tanks?

Yes, you do. Some additives will enhance the cleaning process by dropping out particulates, free water, and microbes to the bottom of the tank, making cleaning more efficient. But these additives will not remove contaminants from the fuel or the tank.

FAQ’s About Automotive Equipment Service

Does Western Pump provide automotive equipment services?

Western Pump’s automotive equipment services are designed to reduce downtime, minimize repair costs, improve shop safety, and extend the lifespan of your most expensive equipment.   Well-maintained equipment can also lower energy bills and insurance premiums. We offer repair services, inspections, and preventative maintenance programs for all automotive equipment, including:

  • Lifts
  • Air compressors
  • Lubrication systems
  • Wheel service equipment

In addition to lifts, air compressors, lubrication systems, and wheel-service equipment, Western Pump services an array of other automotive equipment, including:

  • Lubricant Pump Systems
  • Fluid Inventory-Control Systems
  • Hose Reel Banks
  • Piping Systems
  • Used/Waste Oil-Evacuation Systems
  • Alignment Racks
  • Tailpipe Exhaust Systems
  • Car Wash Systems
  • Water-Reclamation Systems
  • Central Vacuum Systems
  • Workbenches, Shelving, and Parts Storage

To learn more about Western Pump’s Automotive Equipment Services, click here.

Does Western Pump provide automotive equipment inspections and preventative maintenance services?

Preventative maintenance is the best way to ensure that your equipment stays up and running. Regular maintenance will extend the lifespan of your equipment and maximize its lifetime value. Western Pump provides a full range of preventative maintenance programs.

Why should companies choose Western Pump for their automotive equipment services?

Western Pump has over twenty years of experience selling, installing, and servicing all of the top brands of automotive maintenance equipment. We care deeply about our customers and will do everything possible to guarantee their success. Western Pump promises to exceed customer expectations by providing unparalleled value and customer service.

Are your lift technicians ALI certified?

Yes, all of our lift technicians are ALI certified. We hire, train, and retain the best technicians in Southern California. We also invest in their ongoing training and development by providing ongoing factory and manufacturer training.

How often should lifts be inspected by certified technicians?

Lifts should be inspected at least once per year. Some lift manufacturers recommend more frequent inspections depending on the type of lift, frequency of use, and operating environment. OSHA requires automotive lift certification for all vehicle lifts/hoists on an annual basis.

What does a typical lift inspection entail?

Here is a list of some of the typical checks done during a lift inspection:

  • Examine accessible structural components, including welds, for any evidence of overloading, misuse, or abuse.
  • Examine electrical components and wiring.
  • Check lift controls to ensure accessibility, an unobstructed view of the lift, and an automatic return to neutral or “off” when released.
  • Locate appropriate lift documentation, safety instructions, vehicle lifting information, lift-safety labeling, and capacity labeling.
  • Confirm adequate clearances around the lift.
  • Check all fastening devices for tightness and proper fit.
  • Check lowering speed over the full down travel of the lift
  • Operate the lift through its full cycle and check functionality of the positive stop; check to see if the lift locks engage in the fully extended position.
  • Check lubrication points for cleanliness, integrity of fitting, and presence of lubricant.
  • Check all chains and cables for excessive slack.
  • Check all potential pinch points.

What documentation is provided at the end of a lift inspection?

At the end of inspections, technicians are required to provide the shop manager with written inspection certificates for each lift. Each lift receives a sticker with an ID number and date of inspection.

What is included in a typical air compressor inspection?

Here is a list of some of the typical checks done during an air compressor inspection:

  • Perform visual inspections by looking for oil leaks, dirty filters, and any other problems that may cause future issues.
  • Perform audio inspections by listening to the compressor while it is running for anything abnormal to check for problems that may need to be urgently addressed.
  • Check the oil to ensure a steady supply of clean oil for optimal performance; oil specifications should be checked weekly to ensure that they are within the manufacturer’s specifications.
  • Wash the cooler to ensure that the air can properly cool—a dirty cooler can cause major issues.
  • Key compressor parts that are inspected include:
  • Air Filter
  • Oil Filter
  • Lubricant
  • Motor Bearings
  • Belts
  • Intake Vents
  • Other factors that are inspected include:
  • Air Dryer
  • Amps
  • Oil Level
  • Temperatures
  • Vibration
  • Voltage

What is included in a typical lubrication system inspection?

Here is a list of some of the typical checks done during a lubrication system inspection:

  • Manually activate systems and observe cycle completion, warning devices, and system operating pressures; check the PSI.
  • Check level of lubricant in reservoir and record.
  • Check the condition of lubricants.
  • Check settings on clock; ensure that the system is activating at the correct times.
  • Check control cabinet for cleanliness and damage.
  • Clean filters, strainers, or screens as required.
  • Check piping and hoses on primary and secondary distribution systems for broken lines, leaks, blockages, or kinks.
  • Ensure proper metering device operation.
  • Check distribution lines between metering devices and lubrication points for leaks or damage.
  • Clean interior of electrical panels and controls.
  • Check for loose electrical connections.
  • Check pressure gauges and calibrate as needed.
  • Check functionality of warning and safety devices.

How does Western Pump provide the industry’s fastest response times while delivering on its “first-time fix” policy?

All of our field-service activities are tracked and recorded in real-time through our JONAS Enterprise System. Service orders are transmitted electronically to and from our technicians alongside the relevant forms, pictures, and other site-specific information and documents. Our state-of-the-art dispatch scheduler and GPS routing capabilities enable us to locate our technicians, check truck inventory, and route the right technician for every job. Our compliance technicians utilize JetTrac field-inspection software on tablets to streamline the process by automating workflows, ensuring accuracy, and eliminating human error. These digital tools enable us to take excellent care of each and every customer.

FAQ’s About DC Fast Charging Equipment Service

Does Western Pump offer DC Fast Charging Station services?

Western Pump is your one-stop solution for all your electric vehicle-charging needs. With a DC fast charger, your company can save time and money while attracting new business opportunities. DC fast chargers (DCFC) are the most cost-effective chargers for businesses with high consumption needs.

Western Pump is your one-stop solution for all your electric vehicle-charging needs. Our services include:

  • ConsultingWe can help you determine if a DC fast charger is right for your business. If it is, we can help you select the best charger for your particular needs.
  • Equipment Sales and InstallationWe sell and install all of the leading brands of DC fast-charging stations.
  • Repairs and Preventative MaintenanceWe provide emergency repairs and proactive maintenance to keep your DC charging stations up and running.

Why should you consider installing a DC Fast Charger?

DC fast chargers (DCFC) are the most cost-effective chargers for businesses with high consumption needs. Also known as level-3 chargers, they are quickly becoming the preferred option for both retail and commercial charging facilities.

Electric-vehicle chargers come in three levels based on voltage and charging time. Level-1 chargers provide 120 volts and are typically found in homes, as they can take over 20 hours to fully charge an electric vehicle. Level-2 chargers provide 240 volts and can fully charge a vehicle in 4 to 8 hours. Level-3 chargers provide 480 volts and can charge a vehicle in as little as 15 to 30 minutes.

With a DC fast charger, your company can save time and money while attracting new business opportunities. Level-3 chargers require an extra level of expertise to select, install, and maintain. Our technicians have been trained to handle all of the leading brands of DC fast chargers. Western Pump is your one-stop solution for all your electric vehicle-charging needs.

How does Western Pump provide the industry’s fastest response times and insist on a “first-time fix” policy?

All our field-service activities are tracked and recorded in real-time through our JONAS Enterprise System. Service orders are transmitted digitally to our technicians alongside all necessary forms, pictures, and site-specific information. Our state-of-the-art dispatch scheduler and GPS-routing capabilities enable us to efficiently locate our technicians, check truck inventory, and send the right technician for every job. Our compliance technicians use JetTrac field-inspection software on tablets to streamline the process by automating workflows, ensuring accuracy, and eliminating human error. These digital tools allow us to take excellent care of each and every customer.

What DC Fast Charging station service delivery options does Western Pump offer?

We offer a broad range of service delivery options to meet your unique needs, including:

  • P1 Emergency 4-Hour Response
  • P2 24-Hour Response
  • P3 72-Hour Response
  • Scheduled Maintenance
  • Fixed-Price Service Agreements
  • Preventative-Maintenance Services
  • Dedicated Service Technicians

FAQ’s About Equipment Distribution and Installation

Does Western Pump sell and install equipment?

Western Pump is a distributor of petroleum, automotive, C-store, and industrial equipment. We supply and install, with licensed/certified technicians, the industry’s best products to maximize our customers’ productivity and ROI.

To learn more about Western Pump’s equipment distribution and installation services, click here.

 

What types of equipment does Western Pump sell and install?

Western Pump is a full-line wholesale equipment supplier and installer. We offer parts and equipment sales to oil companies, retail service stations, dealers, contractors, fleet owners, and maintenance facilities. We support and sell a broad range of products:

  • Fuel system equipment
  • Automotive repair equipment
  • DC Fast Charging equipment
  • Vehicle wash systems

To learn more about Western Pump’s equipment distribution and installation services, click here.

Does Western Pump sell used equipment?

Yes, Western Pump is a full-line wholesale equipment supplier and installer. At times, we offer used parts and equipment sales to oil companies, retail service stations, dealers, contractors, fleet owners, and maintenance facilities.

To view our used equipment, click here.

FAQs About Careers at Western Pump

What job opportunities are available at Western Pump?

Western Pump is always looking for talented and passionate new team members. We are a fully integrated construction, service, maintenance, compliance, and equipment distribution company that services fueling and transportation infrastructure facilities in Southern California and Arizona. What Type of Career Are You Looking For?

  • Are you looking for career growth and development in a fast-paced, dynamic work environment? 
  • Are you looking for new and interesting challenges?  
  • Do you enjoy working with people who are committed to teamwork and supporting each other? 
  • Are you passionate about exceeding customer expectations? 

If you are looking for this type of career, Western Pump might be the place for you.  To learn more about Western Pump Careers, click here.

What is it like to work at Western Pump?

Our culture defines how we work together. Western Pump is family owned and has always kept traditional family values at the heart of its culture. All Western Pump employees and customers are part of an extended family.

  • Our five core values describe all the employees at Western Pump:
    • BE PASSIONATE. Care about our work and take pride in what we do. Nurture each other and those we serve. Promote and implement creative and innovative ideas and solutions. Be proud of our heritage and passionate about future possibilities. Value, promote, and fiercely protect our reputation.
    • EARN TRUST WITH ACTION. Do what we say we will do, ALWAYS! Accept responsibility for our actions, accountability for our results, and ownership of our mistakes. Always do the right thing. Treat others the way we want to be treated. Eliminate surprises through consistent and positive communication.
    • DELIVER EXCEPTIONAL VALUE. Do more> with <less. Be solution oriented. Focus on delivering outstanding results. Be relentless and driven to execute on the highest standards in everything we do. Don’t just satisfy – aim to delight!
    • BE HUMBLE. View every challenge as an opportunity to grow. Welcome feedback and seek constant learning and improvement. Acknowledge the role of others in our success. Be transparent – share information, share insights, share mistakes, share victories.
    • CREATE SHARED SUCCESS. We are team: recognize that great things happen when a team comes together with a unified goal. Reward ambition and create an environment where self-starters thrive. Build great relationships with all parties who contribute to our purpose. Exchange knowledge and experience to foster individual and company growth.
  • Our Mission – Our mission is to exceed customer expectations. We are passionate about doing whatever it takes to help our customers be successful. This customer-centric focus is a trait that all Western Pump employees share. 
  • Our Passion – While we are passionate about helping our customers achieve success, we are equally passionate about making a positive impact in our local community. This commitment to community not only benefits our neighbors and other local businesses but helps our employees be better leaders both at work and in their own communities. 

To learn more about Western Pump Careers, click here.

What employee benefits does Western Pump offer?

We offer a competitive and comprehensive benefits plan, which includes medical, dental, life insurance, a 401K profit sharing plan with employer match, paid vacation, and paid holidays. We are committed to the development of all our employees. As such, we invest in ongoing training and development programs for all our team members.

To learn more about Western Pump Careers, click here.

What is Western Pump’s culture like?

Our culture is an essential ingredient for providing unmatched customer service and value. Western Pump is family owned and has always had traditional family values at the heart of its culture. All Western Pump employees and customers are part of an extended family.

To learn more about Western Pump Careers, click here.

What do we look for in new team members?

Western Pump is looking for collaborative, professional, customer-centric team members who are strong communicators and results oriented. 

To learn more about Western Pump Careers, click here.

How does Western Pump maintain a safe work environment for its employees, vendor partners, and customers?

Worker safety at the job site is of paramount importance to Western Pump; it is one of the greatest benefits we can offer our employees and their families. Western Pump is committed to ensuring a safe working environment for all our employees and anyone who may be at or near our job sites. We are all responsible for maintaining a safe workplace by following safety rules and best practices. We regularly train our staff in all vital safety procedures:

  • OSHA Safety Training
  • Lock Out / Tag Out Procedures
  • Site Safety
  • Confined Space Entry Procedures
  • PEI Safety
  • Vehicle Safety