Western Pump serves fueling and transportation infrastructure facilities. We are the only fully integrated construction, service, maintenance, compliance, and fuel station equipment distribution company in Southern California. Our mission is to exceed customer expectations. And we’ve been doing it for over 70 years. Our customers range from retail fuel stations to car washes and convenience stores. We also serve government agencies and many commercial transportation facilities.
Our mission is to exceed customer expectations. We care deeply about our partners’ success and share their sense of urgency. We build long-term relationships with our customers because they know they can count on us. When it comes to providing our customers with the very best service, we abide by a shared mantra: quality, trust, and integrity.
Quality is not a token word for us at Western Pump. Exceeding customer expectations by delivering exceptional service fuels our passion. A high-quality end product is the ultimate mark of a job well done. And quality that is built to last maximizes our customers’ ROI. That is why we always deliver quality that stands the test of time.
Trust is the bedrock of the long-term relationships we have built with our customers. Our customers know they can count on us. We care deeply about our customers and their success. As such, we try to exceed their expectations. If we ever fall short, we will make it right every time. We instill confidence in our customers and provide them peace of mind. With Western Pump on the job, you can trust the work will get done right.
Integrity is an essential ingredient for consistent delivery of high-quality work. It is also essential for creating trusted relationships with our customers. We always do the right thing. We are honest, forthright, and trustworthy in all our endeavors. All our employees are respectful, well-trained, and consummate professionals.
We have been doing business for over 70 years.
Western Pump’s most valuable asset is our people. We hire, train, and retain the best managers and technicians in the Southwest.
We invest in our team. Western Pump technicians maintain current certifications with the International Code Council (ICC) and original equipment manufacturers (OEMs).
Western Pump’s team of professionals is second to none. Our trusted employees take pride in what they do and perform quality work to the highest of standards.
Our culture is an essential ingredient for providing unmatched customer service and value. Western Pump is family owned and has always had traditional family values at the heart of its culture. All Western Pump employees and customers are part of an extended family.
Western Pump has five core values:
Care about our work and take pride in what we do. Nurture each other and those we serve. Promote and implement creative and innovative ideas and solutions. Be proud of our heritage and passionate about future possibilities. Value, promote, and fiercely protect our reputation.
EARN TRUST WITH ACTION.
Do what we say we will do, ALWAYS! Accept responsibility for our actions, accountability for our results, and ownership of our mistakes. Always do the right thing. Treat others the way we want to be treated. Eliminate surprises through consistent and positive communication.
DELIVER EXCEPTIONAL VALUE.
Do more with less. Be solution oriented. Focus on delivering outstanding results. Be relentless and driven to execute on the highest standards in everything we do. Don’t just satisfy – aim to delight!
View every challenge as an opportunity to grow. Welcome feedback and seek constant learning and improvement. Acknowledge the role of others in our success. Be transparent – share information, share insights, share mistakes, share victories.
CREATE SHARED SUCCESS.
We are a team: recognize that great things happen when a team comes together with a unified goal. Reward ambition and create an environment where self-starters thrive. Build great relationships with all parties who contribute to our purpose. Exchange knowledge and experience to foster individual and company growth.
We are passionate about helping our customers achieve success. We are equally passionate about making a positive impact in our local community. This commitment to community not only benefits our neighbors and other local businesses but helps our employees be better leaders both at work and in their own communities.