Customer Service Survey

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Our Mission at Western Pump is to delight our customers. Please help us fulfill our mission by completing the below survey. In appreciation of your taking the time to fill out the survey, we will give you a $20.00 credit on your next service call.

Your Name:
Location:
Phone:
Scale: 5=Excellent, 4=Good, 3=Average, 2=Below Average, 1=Poor
1.	How easy was it to reach the dispatch desk?		5	4	3	2	1
		a. Ability to reach a live person, not voice mail.
		b. Pleasant and courteous response.
		c. Timeliness of return call.

	Comments:


2.	How was our response and timeliness in resolving your problem?		5	4	3	2	1
		a. Did we keep you informed regarding our planned arrival time?
		b. Did our Technician keep you informed of progress?
		c. Were we able to complete the repair on the first call?

	Comments:


3.	How did you rate our technician?		5	4	3	2	1
		a. Appearance.
		b. Punctuality.
		c. Communications.
		d. Availability of tools and parts.
		e. Product knowledge.

	Comments:


4.	How do you rate our invoicing?		5	4	3	2	1
		a. Did the invoice arrive on a timely basis.
		b. Was the invoice easily understood.
		c. Did the invoice reflect the work performed.
		d. Did the invoice match the service report copy.

	Comments:


5.	What can we do to delight you?

	Comments:


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